Complaints and Feedback

Patient Satisfaction Survey Results

Q2 2019

Appointments

Making an appointment is a quick and easy process and can be achieved by contacting us on any of the following: 020 7436 1300 bookings@cosmesurge.co.uk or using our simple online form.

REQUEST AN APPOINTMENT

We are passionate about the care we deliver to you and we take patient feedback and complaints seriously.

We highly value all of your comments and feedback whether positive or otherwise.

We collect patient comments using a patient satisfaction feedback questionnaire which is externally managed and encourage you to complete our questionnaire after every visit, so we can keep doing the things you like well and improve where you feel needs to.

Cosmesurge prides itself on the high standard of its service, staff and facilities. However, we do know that sometimes things do not go as planned and, on those occasions, we encourage you to share your concern or issue with us so we can improve.

We will always thank you for bringing those issues to our attention. We will always investigate thoroughly and let you know what we have found. We will always learn lessons and make sure those lessons are known by all our colleagues.

In the first stage, we ask you to share your concern with our CEO and Registered Manager.

The CEO and Registered Manger will write to you within 3 days to confirm receipt of your concern or complaint and will investigate and we aim to have a full response completed within 2 weeks of hearing from you.

You may write to the CEO and Registered Manager at Cosmesurge 51 Harley Street, London, W1G 8QQ or you can call on 0207 436 1300

Alternatively, email feedback@cosmesurge.co.uk